The AI Copilot for Freight Exceptions
Detect, investigate, and resolve shipment issues — from cargo claims and billing disputes to customer escalations and operational exceptions.
- Carmack-compliant claim letters
- Statutory deadline tracking
- BOL vs. Rate Con audit
Shipment #774-90233
LiveStatus
Freilot automatically creates and checks it:
- Cargo Claim
- Billing Dispute
- Missing POD
- Customer Issue
- Carrier Issue
Resolved
Recovered $3.241,00
14 Days
Average statutory deadline warning tracked
$76.14 – $3,500+
Automated dispute recovery range
90% Faster
Carmack claim letter generation
100% Audit
BOL vs. Rate Con AI verification
Two engines, one claim file.
Every dispute is captured, categorized, and driven to recovery with the right statutory clock attached.
📦 Cargo Claims (OS&D)
- Damaged freight
- Concealed damage
- Lost shipment
- Partial shortage
- Temperature excursion
- Theft & salvage
- Carmack compliance
OS&D audit checklist
- Exception noted on delivery receipt
- Photos timestamped within 24h
- Notice filed inside 9-month window
- Salvage value documented
Validation passed — ready to file
🧾 Billing Disputes
- Late payment
- No payment
- Incorrect freight charges
- Detention fees
- TONU
- Reweigh & reclassification
- Fuel surcharges
Accessorial fee audit
$520.98 overbilled vs. rate confirmation
Engineered for every party in the freight ecosystem.
Seamlessly route disputes between Carriers, Shippers, Consignees, Brokers, and Factoring Companies.
Carrier
Motor Carrier
Notice, disposition & settlement tracking
Shipper
Origin
Packaging, load photos & vendor recovery
Consignee
Destination / Dealership
OS&D notation and repair estimates
Broker / 3PL
Intermediary
Routing, authority limits & contracts
Factoring Co
Payables
Holds, offsets & reconciliation
SOP & evidence engine.
Drop in raw BOLs, rate confirmations, PODs, and damage photos. Freilot extracts the facts, indexes the file, and ticks off your standard operating procedure automatically.
BOL_774-90233.pdf
PDF · 2 pages · parsed
RateCon_55712.pdf
PDF · clause 4(b) extracted
damage_rear_quarter.jpg
Image · OCR + vision
gate_log_export.csv
CSV · 412 rows indexed
Evidence audit — SOP checklist
- Confirm BOL number matches the rate confirmation
- Verify stamped in/out timestamps
- Collect signed POD and OS&D notations
- Attach commercial invoice and packing list
- Calendar the 30-day acknowledgement date
- Calendar the 120-day disposition deadline
4 of 6 steps completed automatically
Product tour
The tools your team works in every day
Not a concept deck — these are the real screens, running on sample data. Click around.
Copilot chat
Ask anything, attach everything
Drop BOLs, invoices and screenshots straight into the conversation. Freilot reads them, pulls the numbers out, and drafts the response you were going to write by hand.
Two files are attached below. Pick a question to see how the copilot reads them.
Claim workspace
A claim file, not a folder
Exposure amount, statutory clock, involved parties, evidence and the SOP checklist sit on one screen — with AI quick actions to draft the rejection email or Carmack packet in a click.
Document library
Every file, searchable by content
Uploads are auto-named, categorized and indexed by what's inside them. Filter by PDFs, images or claim, then attach any file to a new chat without hunting through email.
Canvas editor
Draft, edit, send
Dispute letters come back with the real PRO number, invoice, weights and amounts from your evidence. Edit inline, then copy, export a PDF, or open it as a Gmail draft.
Pipeline
Every claim, every deadline, one board
Intake, evidence audit, drafted, submitted to carrier. Drag cards between stages and see the days left to file on every single one before it lapses.
Ready to automate your freight claims?
Start recovering detention, TONU, and cargo damage dollars this week — no implementation project required.